Mix and Match
Refund policy
We want you to shop with confidence! 💖
That’s why we offer a 7 Days Easy Return Policy and Allow to Open Parcel service.
1. Return Period:
You can return or exchange your order within 7 days of delivery.
2. Parcel Opening:
We allow customers to open the parcel before payment (for COD orders) to ensure the correct product is received.
3. Eligibility for Return:
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The item must be unused, unwashed, and undamaged.
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It should be in its original packaging.
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Certain items (like hygiene products or sale items) are non-returnable.
4. How to Request a Return:
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Contact our Customer Support within 7 days of delivery.
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Share your order details and reason for return.
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Once approved, you’ll receive return instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refund / Exchange:
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Refunds are processed through the original payment method.
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Shipping charges are non-refundable.
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Exchanges can be made by placing a new order after the return is approved.
6. Damaged or Wrong Product:
If you receive a damaged, defective, or wrong item, contact us immediately — we’ll replace it or issue a full refund.
