Mix and Match

Refund policy

We want you to shop with confidence! 💖
That’s why we offer a 7 Days Easy Return Policy and Allow to Open Parcel service.

1. Return Period:
You can return or exchange your order within 7 days of delivery.

2. Parcel Opening:
We allow customers to open the parcel before payment (for COD orders) to ensure the correct product is received.

3. Eligibility for Return:

  • The item must be unused, unwashed, and undamaged.

  • It should be in its original packaging.

  • Certain items (like hygiene products or sale items) are non-returnable.

4. How to Request a Return:

  • Contact our Customer Support within 7 days of delivery.

  • Share your order details and reason for return.

  • Once approved, you’ll receive return instructions.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund / Exchange:

  • Refunds are processed through the original payment method.

  • Shipping charges are non-refundable.

  • Exchanges can be made by placing a new order after the return is approved.

6. Damaged or Wrong Product:
If you receive a damaged, defective, or wrong item, contact us immediately — we’ll replace it or issue a full refund.